About Lucente
A Perth team, founded by Brodie Raffaele after 25+ years in IT
Lucente Technology is a Perth-headquartered managed IT, cybersecurity, and AI enablement business, built for small and medium WA organisations.
25+ years experience
Perth-headquartered
Australian owned
Founder
Brodie Raffaele
I started in IT over 25 years ago running my own IT business, helping small businesses with their technology, websites, and software development. That is where I learned what matters to business owners: things that work, people who show up, and advice you can actually trust.
From there, I worked for large companies in Australia and internationally, across industries such as mining, construction, logistics, healthcare, defence, airports, education, and commercial property. I was a global executive at Honeywell (NASDAQ 100 technology company), and held CIO and CTO roles at ASX-listed national mining services firm Emeco Group. I designed and delivered new patented products, and built global ICT, cybersecurity, and integrated services practices from the ground up.
Lucente is a return to my roots. I founded this business to give WA small and mid-sized organisations a genuine, quality option for IT, cybersecurity, and technology support.
I am hands-on. When you work with Lucente, you get direct access to someone who wants to understand your environment, backed by a team that knows how to deliver. That is not going to change as we grow.
Why Lucente
Why customers choose Lucente
Perth-headquartered, Western Australia focused
Australian owned, with our headquarters in Perth. WA is our home market. We support customers across Perth and Western Australia, and extend the same team and standards to interstate operations where our WA customers need it.
Founder-led, hands-on team
Brodie is hands-on in the business day to day, working alongside a team that delivers to the same standard. You get senior experience and a responsive bench. We are not a one-person operation, and not a tiered call centre either.
We do the switch
Changing IT providers is the part most businesses dread. We run the handover - current provider, documentation, accounts, devices - and keep your business running while we do it.
AI in our own delivery
We use AI inside our own delivery to spot issues sooner, write clearer documentation and resolve tickets faster. Then we help you do the same in your business.
The non-negotiables
How we work, and why
Say it plainly
If you cannot follow our explanation, we have not finished writing it. Jargon usually means someone does not understand the problem, or does not want you to.
Fit for purpose
A 20-person firm does not need an enterprise SIEM or a stack of Copilot licences nobody opens. We quote what you will actually use, and tell you when a cheaper option from another vendor is the better call, even if it shrinks our invoice.
We show up
Outages do not respect business hours. We answer, we respond, and when something needs hands on a desk, we turn up.
Get stuff done
We would rather ship a tidy 80% than promise a perfect 100% that never lands. Every engagement has a defined finish line, a handover document, and someone owning the last 10%.
Learn the business first
We cannot recommend the right tech for a business we do not understand. Onboarding starts with how your team actually works. The IT plan follows the business plan, not the other way around.
Good people, treated like adults
We hire experienced people and trust them to run their own day. It shows in the work.
Let’s talk
We operate as a true technology partner, not a ticket queue. One conversation. No pressure. If we are not the right fit, we will tell you.
Get in touchWe reply within 1 business day.
Onboarding takes 2 to 6 weeks, depending on your size and the current state of your IT. See how onboarding works.