Practical IT guidance
Insights
Plain-English guidance on IT, security and budgets for WA business owners. Written by Brodie Raffaele, Founder, Lucente Technology.
All Insights
How much do managed IT services cost in Perth? (2026 guide)
A breakdown of Perth managed IT pricing, the models you’ll meet, and our published per-user rates.
Read articleBackups, ransomware and recovery for small businesses
Many businesses have never restored anything from their backups. The 3-2-1 rule, ransomware-resistant design, and what RTO and RPO mean.
Read articleHow to budget for IT in a small business
Turn IT from an unpredictable cost centre into a planned investment - with a simple hardware lifecycle and 1-3 year roadmap.
Read articleCybersecurity awareness training for SMBs
Why awareness training matters for SMBs, what effective training looks like, and why culture beats content.
Read articleWhat is MFA, and why should you turn it on?
A plain-English explainer on multi-factor authentication - what it is, where to enable it, and how to roll it out without drama.
Read articleFive signs you’ve outgrown break-fix IT
A short checklist for SMB owners. If two or three sound familiar, you’ve outgrown calling someone when things break.
Read articleHow to choose a managed IT provider in Perth
A buyer’s guide for Perth SMB owners. Questions to ask, answers to listen for, red flags to watch.
Read articleThe Essential Eight explained for business owners
A plain-English guide to the Australian Cyber Security Centre’s Essential Eight, with a quick readiness self-check.
Read articleThe true cost of IT downtime for Perth SMBs
The hidden costs that don’t show on an invoice - and what changes when IT is proactively managed.
Read articleManaged IT vs in-house IT for a 20-person business
A cost and coverage comparison for a business of about 20 people, with a side-by-side table.
Read articleFive Microsoft 365 security settings to ask your IT provider about
Microsoft 365 tenants are often not optimised, with some security settings not enabled or set up correctly. Five to ask your IT provider about.
Read articleYour IT provider should know your business
What to expect from an IT provider beyond closing tickets.
Read articleWant to talk about what any of this means for your business?
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