How much do managed IT services cost in Perth? (2026 guide)

The short answer: in Perth, per-user managed IT runs anywhere from about $80 to $350 per user per month, depending on what is included. At Lucente we publish our numbers. Managed IT is $150 per user per month on Protect+, our core managed IT package, excluding GST. Protect Enterprise, for teams of 40 or more that want more onsite presence and depth, is from $275.

That range is wide because the term “managed IT” covers very different things. This guide breaks down the pricing models you will meet, what pushes the price up or down, what is usually included, and who each option actually suits. We publish our pricing. Many providers quote case-by-case instead, so the comparison below should help you read any quote you receive.

The three pricing models you will meet

Most IT support in Western Australia is sold under one of three models. They are priced differently, and the incentives behind them differ too.

Per-user per-month

You pay a flat monthly fee for each person who uses IT. Support, monitoring and security are bundled in. The fee is predictable, so it suits businesses that want a known monthly cost and a provider who keeps things running. Because the fee is fixed, the provider earns the same whether your week is quiet or busy. That aligns the incentive toward prevention - fewer problems is good for both sides.

Block hours

You buy a block of support hours up front and draw them down as you use them. This suits businesses with steady, predictable support needs and some internal IT capability. The catch is that monitoring and proactive work often sit outside the block, so prevention can take a back seat to using hours on things that have already broken.

Ad-hoc or break-fix

You call someone when something breaks and pay by the hour. There is no monthly commitment, which is why very small businesses start here. The trade-off is in the incentive: the provider earns more when more things go wrong. Per-user models flip that around, because the provider does better when your environment stays stable. None of these models is dishonest. They simply reward different behaviour, and it is worth knowing which one you are signing up for.

What drives the price up or down

Two businesses with the same headcount can land on very different numbers. The main factors:

• User count. Per-user pricing scales with headcount, so total cost tracks the size of your team.
• Security maturity required. Aligning to the Essential Eight or answering a cyber insurance questionnaire raises the bar, and the price, compared with a basic baseline.
• Compliance expectations. Industry or contractual obligations add monitoring, reporting and controls.
• After-hours needs. Support outside business hours, or a true 24/7 response, costs more than a business-hours helpdesk.
• How messy the starting environment is. A tidy environment is cheaper to take on. Years of patchwork fixes mean remediation work before steady-state pricing applies.
• Devices per user. Someone with a desktop, laptop and phone carries more monitoring and management load than someone with a single machine.

What is usually included, and what is extra

Across the industry, a per-user managed plan usually includes the helpdesk, system monitoring, patching, endpoint security, and identity and MFA management. Commonly excluded or charged separately: Microsoft 365 licences, projects, hardware purchases, after-hours callouts, and remediation work needed to clean up a messy environment during onboarding.

Here is what we include.

Protect+ - $150 per user per month

• 24/7 monitoring and unlimited* phone and remote support in business hours
• Endpoint security, plus operating system patching
• Identity and MFA management
• Microsoft 365 management (licences quoted separately)
• Cloud backup for email, OneDrive, SharePoint and Teams
• Email domain protection: SPF, DKIM and DMARC set up and enforced
• IT and cybersecurity strategy, with business reviews twice a year (quarterly from 25 users)
• Essential Eight alignment
• From 25 users: a technology roadmap, IT and cybersecurity policies, an annual strategy and budget review and a foundational incident response plan

*Your Order and our Standard Terms may set limits, such as fair use.

Protect Enterprise is from $275 per user per month, for teams of 40 or more, on a 24 or 36-month term. It requires Microsoft 365 Business Premium and Microsoft Defender Suite, quoted separately. It adds reactive onsite support, remote after-hours Priority 1 response, Microsoft's AI-powered threat protection, application patching, monthly reporting and deeper security and governance work.

You can see the full comparison on our pricing page. Microsoft 365 licensing is a separate bolt-on we manage on your behalf, and any IT Projects, AI Enablement, or Purpose-Built Software are priced separately on top of the managed plan.

Our numbers, and who they suit

Protect+ suits businesses that rely on their IT every day and want support, backup, strategy and Essential Eight alignment in one monthly price.

We are not the cheapest option in that range, and that is deliberate. Our pricing builds in enough hours to do preventative and proactive maintenance properly, and to provide real support when you need it. We put as much as we can into the base price, with bolt-ons for the needs that vary from business to business.

Who should not buy a per-user managed plan? Very small businesses, where a full managed plan rarely stacks up financially. A better starting point is a well-configured Microsoft 365 setup, MFA switched on everywhere, reliable backups, and a relationship with a provider you can call as you grow. Protect+ starts at 20 standard users. If you have 10 or more people and are growing, or a big appetite for technology such as AI Enablement or Purpose-Built Software, get in touch and we may still be able to help.

A worked example

This is illustrative, to show how the maths works. Take a 20-person firm on Protect+:

Compare that with the cost of a single mid-level in-house IT engineer, roughly $90,000 to $130,000 a year before tools, leave, training, and backup cover. We worked through that comparison in detail in managed IT vs in-house IT. That is less than one in-house hire, and leave doesn’t stop support.

Questions to ask any provider quoting you

• What is excluded from the monthly price, and what gets billed separately?
• Who owns the Microsoft 365 and software licences - you or the provider?
• Is there an onboarding or setup cost, and what does it cover?
• What are the contract term and exit conditions if we want to leave?
• What response and resolution expectations come with the plan?
• How does the price change as we add staff or grow?

If you are weighing up a move from your current provider, our guide to switching IT providers walks through how a clean handover works. Onboarding with us takes two to six weeks, depending on the size of the business and the state of its IT.

Frequently asked questions

Is there a contract?

Yes. Protect+ has a 12-month minimum term. After that, you can review the arrangement as your needs change.

What about Microsoft 365 licences?

Microsoft 365 licensing is quoted separately as a bolt-on. We manage your M365 environment as part of the plan, but the licence cost itself sits on top of the per-user price.

Do prices change as my business grows?

The per-user rate stays the same, so your total scales with headcount. Protect+ starts at 20 standard users. Email-only users are priced in your proposal.

Are projects and AI work included in the monthly price?

No. IT Projects, AI Enablement, and Purpose-Built Software are priced separately on top of your managed plan. The monthly fee covers ongoing support and management, not one-off project work.