Helpdesk
Phone, email and remote support for your staff. Requests are logged and tracked to a named person until they're closed.
IT Support - Perth, WA
IT support in Perth,
from a team that answers the phone.
We're based in Mount Pleasant and support small and medium WA businesses. When you call, we tell you who is working on it and keep you updated until it's fixed. We support businesses on our managed IT packages, from 20 users. We don't do one-off call-outs.
Three common starting points
Same destination: technology working for the business.
No IT today
You're running without a provider
Things have been held together by whoever is handiest with a computer. It worked when you were smaller, and now there's more at stake. We get the basics in - identity, devices, security, backups - without overhauling everything at once.
Provider, but stuck
You have a provider, but replies take days
The same problems come back, you're never sure who is handling your request, and nobody is dealing with why it keeps happening. You need real cybersecurity, a strategy that fits your business, or a partner who looks past the helpdesk queue.
In-house IT stretched
You have a team, but they're stretched
Your IT person or team owns the day-to-day, but escalations, projects, after-hours and cybersecurity uplift need backup. See how co-managed IT works.
What support covers
Day-to-day help for your people, plus the work behind the scenes that stops problems before they reach them.
Onsite when needed
Most things are resolved remotely. When a job needs hands on a desk, a server or network gear, we attend in person across the Perth metro area. On Protect+, onsite visits are billed at our schedule of rates. On Protect Enterprise, reactive onsite support is included within the allowance in your agreement.
Monitoring and patching
Devices are monitored 24/7, operating systems and applications are patched, and we act on alerts as they come in.
After-hours
Standard support runs in Perth business hours. Both managed packages include a committed 24/7 pathway for Priority 1 incidents, where the business is down. On Protect+, attendance outside business hours is billed at the after-hours rates in your Order. On Protect Enterprise, remote Priority 1 response is included within the limits in your Order.
From $150 per standard user per month, from 20 users
Two managed packages, priced per user. Onboarding & Optimisation and scheduled onsite visits are quoted before we start.
Protect+
$150 /user/month
ex GST
Unlimited* phone and remote support in business hours, 24/7 monitoring, device and user account management, endpoint security, identity and MFA, cloud backup for email, OneDrive, SharePoint and Teams, and Essential Eight alignment. Minimum 20 standard users, 12-month minimum term.
*Your Order and our Standard Terms may set limits, such as fair use.
Protect Enterprise
From $275 /user/month
ex GST
Everything in Protect+, plus reactive onsite support when an incident needs it, remote after-hours Priority 1 response, Microsoft's AI-powered threat protection, application patching, a team password manager, a learning platform and a monthly service report. Minimum 40 standard users, 24 or 36-month term. Requires Microsoft 365 Business Premium and Microsoft Defender Suite, quoted separately.
We support businesses on a managed plan. Knowing your devices, accounts and setup is what lets us fix things quickly and stop them recurring. AI Enablement, Purpose-Built Software and IT Projects are priced separately for managed customers.
View pricingCommon questions
Do you provide onsite IT support in Perth?
Yes. We attend onsite across the Perth metro area when a job needs hands on a desk, a server or network gear. On Protect+, visits are billed at our schedule of rates. On Protect Enterprise, reactive onsite support is included within the allowance in your agreement. Most everyday requests are handled remotely, which is faster for you.
What's your response time?
Every request is acknowledged and assigned to a named person, so you know who is working on it. Urgent issues are prioritised ahead of the queue, and we keep you updated until the work is done. The response targets for each priority level are set out in your Order.
Do you support businesses outside Perth metro?
Yes. We support businesses remotely across Western Australia. Where a WA customer has interstate operations, we extend the same team and standards as part of the broader relationship.
Can we get support without a managed plan?
No. We support managed customers only, through Protect+ or Protect Enterprise. Knowing your devices, accounts and setup is what lets us fix things quickly and stop them recurring. See our managed IT service.
How big does my business need to be?
Protect+ starts at 20 standard users, and Protect Enterprise at 40. If you have 10 or more people and are growing, or a big appetite for technology such as AI Enablement or Purpose-Built Software, get in touch and we may still be able to help. Larger organisations with their own IT team often suit co-managed IT.
What happens after hours?
Both managed packages include a committed 24/7 pathway for Priority 1 incidents, where the business is down. Call 08 6285 8886 and the incident is logged and triaged against the response targets in your Order. On Protect+, attendance outside business hours is billed at the after-hours rates in your Order. On Protect Enterprise, remote response to Priority 1 incidents is included within the limits set in your Order, and further incidents or after-hours onsite attendance are billed at after-hours rates.
How fast can you take over from our current provider?
We coordinate with your outgoing provider, collect access and documentation, onboard your devices and introduce your staff to support. Onboarding takes two to six weeks, depending on your size and the current state of your IT. See switching IT providers for how it works.
What does support cost?
Support is delivered under our managed IT packages: Protect+ at $150 per standard user per month ex GST for teams of 20 or more, or Protect Enterprise from $275 for teams of 40 or more. See what's included on the pricing page.
Do you handle cybersecurity as part of support?
Yes. Both managed packages include a cybersecurity baseline and Essential Eight alignment. See our cybersecurity service.
One conversation.
No pressure.
Tell us what is going wrong. If we are not the right fit, we will tell you.
We reply within one business day.
Call us: 08 6285 8886 •