Managed IT that supports
your people and your business.

Yes. Protect+ starts at 20 standard users, and Protect Enterprise at 40. If you have 10 or more people and are growing, or a big appetite for technology such as AI Enablement or Purpose-Built Software, get in touch and we may still be able to help. Larger organisations with their own IT team often suit co-managed IT.

Yes. If you have an internal IT person or small team, we can cover cybersecurity, projects, escalations and after-hours while they keep the day-to-day. See co-managed IT for how we structure that.

Protect+ is $150 per standard user per month ex GST, with a minimum of 20 standard users and a 12-month minimum term. Protect Enterprise is from $275 per standard user per month ex GST, with a minimum of 40 standard users and a 24 or 36-month term. Protect Enterprise requires Microsoft 365 Business Premium and Microsoft Defender Suite, quoted separately. Email-only users are priced in your proposal. See the full list of inclusions on the pricing page.

Both managed packages include a committed 24/7 pathway for Priority 1 incidents, where the business is down. Call 08 6285 8886 and the incident is logged and triaged against the response targets in your Order. On Protect+, attendance outside business hours is billed at the after-hours rates in your Order. On Protect Enterprise, remote response to Priority 1 incidents is included within the limits set in your Order, and further incidents or after-hours onsite attendance are billed at after-hours rates.

Licences are quoted separately from the monthly rate, because some businesses already have them and the right licence type varies. We can supply them through our Microsoft Cloud Solution Provider agreement or work with your existing reseller, and we confirm the licence type and cost in your quote.

Phone and remote support in business hours is unlimited*. Most issues are fixed remotely, and we always try remote first. On Protect+, onsite visits are billed at our schedule of rates, with 5% off. On Protect Enterprise, reactive onsite support is included when we determine an incident needs an engineer onsite, within the allowance in your agreement. Scheduled visits are billed at our schedule of rates. *Your Order and our Standard Terms may set limits, such as fair use.

A one-off onboarding and optimisation fee, confirmed in your quote. Microsoft 365 licences. Onsite visits and after-hours attendance outside what your package includes, at the rates in your Order. Project work such as migrations or office moves is work outside the plan, charged at our schedule of rates and quoted before we start. Managed network, firewall, mobile device management, server backup and, on Protect+, phishing simulation are optional bolt-ons you can add at any time. One monthly rate per user covers everything else in your package.

Two to six weeks, depending on your size and the current state of your IT. We collect access and documentation, inventory your devices, deploy monitoring and security tools, set the Microsoft 365 security baseline, fix priority risks and introduce your team to the helpdesk. See Getting Started for the steps.