Practical AI and Claude training
for Australian teams.
Practical training that gets your team using Claude and ChatGPT safely and well. Every session is private to your team, with the demonstrations and exercises built around your real use cases, so your people leave confident to put AI to work the same day. It is hands-on, not a lecture.
-
2 hours
(3 with Power User hour) -
Beginner level,
no experience needed -
Onsite or over
Microsoft Teams -
Certificate and
CPD hours -
Up to
6 people -
Australian owned,
Perth-headquartered
A focused session that gets AI working for your business
Most teams know AI could help. The part that never happens is setting it up properly and building the habit. This session fixes that. In two hours, onsite or over Teams with your team, we cover how to think about AI, how to use it safely, and how to get real work done with it. It is hands-on and built around tasks from your actual business, not toy examples.
By the end of the session, Claude is installed on your team's machines, connected to the tools you already use, configured for how your business works, and your people have used it on real work. That is the difference between a talk about AI and a team that uses it.
By the end of the session
- Claude is installed on your team's machines, ready to use
- Connected to the tools you already use so it works across your real data
- Configured for how your business works rather than a generic setup
- Your people have used it on real work and know what to do next
Built for beginners, useful for everyone
This is designed for complete beginners. No prior AI experience is required, just a willingness to try. It suits whole teams: owners, managers, and the people who do the day-to-day work in finance, operations, admin, sales, and client service. If your team already dabbles with AI, the session sharpens how they prompt, connect it to your data, and turn it into repeatable workflows.
Tailored to your team
Built around your team, and only your team
Every session is private to your team. There is a core curriculum, brought to life with demonstrations, examples, and hands-on time built around your business and team's real use cases.
A proven curriculum, your use cases
Every team gets the same proven foundations. What we tailor is the rest: the demonstrations, the examples, and the hands-on time, all drawn from the real use cases of the people in the room.
Only your team in the room
Every session is private to your business. Because it is just your people and your trainer, you can talk openly about how your business really runs, where the time goes, and the workflows you want to fix.
It fits how you already work
We work with the tools you already run, such as Microsoft 365 and the apps your team lives in, so the examples connect to your workflows and your team can use them the next morning.
How a session runs
Two hours, onsite or over Teams. The structure is the same every time; the examples and hands-on time come from your team's real work.
We talk to you first
A short call before the day: your tools, your team, and the use cases worth building the session around.
Foundations, minus the jargon
How to think about AI, what it is good and bad at, and how to use it safely at work.
Set up properly
Claude installed on your team's machines, connected to your tools, configured for how your business works.
Hands-on with real work
Everyone works on a real task from their own job, with the trainer in the room.
Turn it into habits
Prompts worth keeping become repeatable workflows your team can run every week.
Walk out with the kit
An AI Acceptable Use Policy your team can adopt, plus clear next steps for the month ahead.
What hands-on time looks like
Hi Sarah,
Just following up on the quote we sent through last month. It has technically expired, but we would be happy to hold the original pricing for you until Friday if you are still weighing it up...
Sessions & pricing
Choose your session
Every session is private to your team, with preparation beforehand and a team follow-up after. One fixed price covers a group of up to six people, and Lucente managed-services customers get a discount. Add the Claude Power User hour on the same day when you are ready to go beyond chat.
AI & Claude Foundations
2 hours, onsite or over Teams
The core session. AI foundations, then hands-on with Claude: prompting that works, Projects, connecting your data, and delegating real tasks. Best for teams getting started with AI, with Claude as the tool.
Tailored session for up to 6 people, including prep, delivery and follow-up. See pricing in the table below.
AI & ChatGPT Foundations
2 hours, onsite or over Teams
The same practical foundations, delivered with ChatGPT as the tool. AI foundations, prompting, custom instructions, file handling, and everyday work tasks. Best for teams standardising on ChatGPT.
Tailored session for up to 6 people, including prep, delivery and follow-up. See pricing in the table below.
Add the Claude Power User hour
Optional bolt-onA same-day extra hour that goes beyond chat: Cowork to delegate whole tasks, building your own Skills, Artifacts and Claude Design, and scheduled automations. Added to a Claude Foundations session, on the same day. Claude only.
| Session, add-on or inclusion | Duration | Price (up to 6 people) |
|---|---|---|
| Sessions | ||
| AI & Claude Foundations | 2 hours | $3,500 |
| AI & ChatGPT Foundations | 2 hours | $3,500 |
| Optional add-ons | ||
| Claude Power User hour (same day, Claude only) | +1 hour | +$800 |
| Claude or ChatGPT setup (subscription stays with the provider) | up to 1 hour | +$600 |
| Existing Lucente managed-services customers: discount available on every session and add-on. | ||
| Included with every session, at no extra cost | ||
| Preparation and tailoring to your business beforehand | Included | |
| Hands-on delivery built on your real, non-sensitive tasks | Included | |
| Training deck to take away | Included | |
| Prompt examples to reuse | Included | |
| A sample writing Skill your team can adapt | Included | |
| AI Acceptable Use Policy document | Included | |
| Certificate of completion and CPD hours (2, or 3 with the Power User hour) | Included | |
| One hour of combined team follow-up after the session | Included | |
- All prices exclude GST. Covers up to 6 participants; additional participants or larger groups quoted on request.
- The Claude Power User hour is a same-day bolt-on added to a Claude Foundations session (+1 hour).
- Setup: we install and configure Claude or ChatGPT for you. You keep the subscription directly with Anthropic or OpenAI, the licence stays in your name.
- Perth metro travel included. Regional travel may incur additional travel time.
The agenda
What we cover
This is the Claude Foundations outline. ChatGPT Foundations follows the same shape with ChatGPT in place of Claude, and the optional Power User hour adds the final block.
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1
AI foundations
How to think about AI: treat it like a capable new starter, brief it well, delegate outcomes, and always verify. The AI landscape, what a "token" is, and why it matters for cost and limits.
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2
Using AI responsibly
Where AI helps and where it bites. AI can be wrong and states it with confidence, so you stay responsible. What to put in, and what to keep out. We provide an AI Acceptable Use Policy template your business can adopt.
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3
Prompting that works
A prompt is a brief: context, goal, role, task, constraints. Getting better answers by iterating, validating, and asking the AI to improve your prompt.
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4
Claude essentials Hands-on activity
What Claude is, when to use each model, usage limits, and the everyday workspace. Projects to give Claude a memory, and Instructions to set the rules once.
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5
Connected Claude
Connecting Claude to the tools you already run, such as Microsoft 365, so it can work across your email, calendar, Teams, and documents, and answer questions against your real data.
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6
Power-user tools Hands-on activity
Cowork to delegate whole tasks, Artifacts to build working tools without code, and scheduled tasks that run on repeat.
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7
Making it a team habit
How to build momentum: explore, use it on real work, share wins, and regroup. The small experiments that turn into a confident, AI-capable team.
The optional Power User hour adds
A same-day extra hour: building your own Skills, Claude Design for visual work, deeper automation with scheduled tasks and connectors, and a practical rollout and AI policy plan for your team.
What to have ready
A few simple things on the day. We will guide the rest, and everything in the table above comes with the session.
- The AI tools your team will use, licensed and accessible. We can help with this.
- A room with a screen.
- A few people who do real work in the business.
Included with every session
An AI Acceptable Use Policy your team can actually adopt
Every session includes our AI Acceptable Use Policy template: a plain-English, SMB-sized policy you take home and put your own name on. It is built to make safe use the easy choice, not to slow your team down.
- A clear list of what must never go into AI, plus an approved-tools register
- Human-verification and disclosure rules, in language staff will read
- A permissions check before you switch on Copilot or connected Claude
- Aligned to current and upcoming Australian privacy obligations
The template is operational guidance to help you adopt AI safely, not legal advice.
- Skill level
- Beginner
- Duration
- 2 hours, or 3 with the Power User hour
- CPD hours
- 2 or 3
- Certificate
- Yes, on completion
- Format
- Onsite (preferred) or live over Microsoft Teams
- Group size
- Up to 6 people, larger groups on request
Before you train
Claude Pro, Team, or Enterprise: which one you need
Before training, your team needs the right Claude plan. The plan you choose changes one thing that matters most to a business: whether your data is ever used to train the model. Here is the plain-English version. For a team of five or more, we recommend starting on Team, and we help you set it up.
| Pro | Team | Enterprise | |
|---|---|---|---|
| Best for | One person | Teams of 5 to 150 | Larger or regulated organisations |
| Uses your data for training | Only if you leave it switched on | No, off by default | No, off by default |
| Admin and sign-in | Personal account | Central billing, single sign-on | SSO, user provisioning, audit logs |
| Guide price | About US$17 to 20 per month | About US$20 to 25 per seat per month | Custom, usually 20-plus seats |
Start with Team
For most small businesses, Team is the right starting point. Your content is never used for training, it is off by default, and you get central admin and single sign-on for a few dollars more per seat.
Regulated or larger?
Enterprise adds the controls bigger or compliance-bound organisations need, including single sign-on, user provisioning, and audit logs.
Claude does not train on your business data on Team, Enterprise, or the API. First-party Claude stores data in the United States. If your data must stay onshore in Australia, there are options through Australian cloud regions, and we can walk you through them.
Plan names and prices are Anthropic's and change often. Confirm the current details at claude.com/pricing. This is general information, not legal or compliance advice.
Your IT partner, not a one-off trainer
Lucente is an Australian-owned, Perth-headquartered managed IT provider built for small and medium business. We already know the tools you run and the way you work, so the training fits your business rather than a generic syllabus. After the session we are still here: for an AI policy, a permissions check before you switch on Copilot, or help building AI into a specific workflow.
ADVISE. ENABLE. SUPPORT.
Common questions
Does our team need any AI experience?
No. The session is designed for complete beginners. We start from the basics and build up, so everyone can follow along on their own laptop.
How many people can attend?
The price covers up to six people, which works well because everyone gets hands-on time. We can run it for larger groups, just ask for a quote.
Can you run it onsite, or does it have to be online?
Both. We prefer to come to your office so it is properly hands-on, but we can deliver it live over Microsoft Teams if that suits you better.
How long is the session?
Foundations runs for two hours. Adding the Claude Power User hour extends the session to three.
Do participants get a certificate?
Yes. Every participant receives a certificate of completion, and the session counts as professional development: two CPD hours for Foundations, three for Power Users.
Should we train on Claude or ChatGPT?
We deliver both. For most business work we recommend Claude, but if your team has standardised on ChatGPT we will train on that. Happy to talk it through.
Do we need subscriptions in place first?
Your team needs licensed, accessible AI tools for the hands-on parts. We can help you choose the right Claude plan and set it up beforehand.
Is our business data safe?
On Claude Team and Enterprise your content is not used to train the model. We cover responsible use in the session and give you an AI Acceptable Use Policy template to put guardrails in place.
What is the AI Acceptable Use Policy template?
It is a ready-to-adopt, plain-English AI policy you take home with every session. It sets out which tools are approved, what must never be entered into AI, how to verify and disclose AI use, and a permissions check before you connect AI to Microsoft 365. It is sized for a small business and aligned to current and upcoming Australian privacy obligations. It is operational guidance to help you adopt AI safely, not legal advice.
Can the session be tailored to our business?
Yes. The core content is a proven curriculum every team gets, and we tailor the rest to you. Before the day we learn how your team works and what you want from AI, then we build the demonstrations, examples, and hands-on activities around real use cases from your business so your team can apply it straight away.
Is the session private to our team, or shared with other businesses?
It is private to your business. It is only ever your team and your trainer in the room, never a shared or public class, so the conversation can be about how your business actually runs, your workflows, and the things you want to fix. One thing we always coach: keep genuinely sensitive data out of the AI tools themselves during the hands-on work. The discussion in the room is yours; what you type into Claude or ChatGPT follows the simple rules we teach you.
What happens after the session?
You get up to one hour of team follow-up in the two weeks after. From there we can help with an AI policy, the done-for-you setup, or building AI into a specific workflow whenever you are ready.
Do you travel?
Perth metro travel is included. We cover regional Western Australia too, with travel quoted separately.
Ready to get your team using AI?
Talk to us about a date. We will recommend the right session and the right plan, and have your team using AI properly in a single sitting.
Book a training sessionLucente is not affiliated with, endorsed by, or sponsored by Anthropic or OpenAI. "Claude" and "Anthropic" are trademarks of Anthropic PBC, and "ChatGPT" and "OpenAI" are trademarks of OpenAI. These names are used here only to describe the products we train your team on and set up for you.