Advise · Enable · Support
Stop managing your IT.
Start running your business.
Some clients want IT that just works and keeps them safe. Others want technology actively making the business run better. We do both — as your full IT team, or working alongside the IT person you already have.
Two ways we partner with you
Most clients come to us thinking about one of these. The second usually follows once the first is sorted.
Make IT work. Keep us safe.
Reliable systems, fast support, layered cybersecurity, Microsoft 365 licensing and management, and a team that catches problems before yours does.
Right for: businesses where downtime, security, or staff frustration is biting today.
Run the business better.
Strategy, AI tooling, procurement, and senior IT leadership — built around how your business actually works.
Right for: businesses where technology is a lever for productivity, growth, or cost.
We can be your full IT team, or work alongside the one you already have. The shape of the engagement is up to you.
Transparent Pricing
Two packages. No hidden fees. Pick the one that fits.
Protect
- 24/7 monitoring & helpdesk
- Endpoint security & patching
- Identity management & MFA
Protect+
- Everything in Protect
- Unlimited support hours
- Advanced threat protection
Our Services
IT, cybersecurity, cloud, procurement, and advisory. One team instead of four vendors.
IT Support
Monitoring, helpdesk, device management
- • Managed Services (MSP)
- • User Support
- • Device Monitoring & Management
- • Backup & Disaster Recovery
Cybersecurity
Endpoint, email, and awareness training
- • Managed Services (MCSP)
- • Endpoint Protection
- • Email Security
- • Cybersecurity Maturity Review
- • Cybersecurity Awareness Training
Cloud & 365
Microsoft 365 licensing, Azure, cloud infrastructure
- • Microsoft 365 licensing & Azure
- • Cloud Compute
- • Cloud Storage & Backups
- • Infrastructure as a Service
IT Procurement
Hardware, licensing, comms
- • Enterprise Hardware
- • Software Licensing
- • VOIP / Phone Systems
- • Video Conferencing
- • Internet Services
IT Leadership
vCIO/vCISO, strategy, compliance
- • Virtual CIO/CISO Services
- • Technology Projects
- • Technology Roadmapping
- • Compliance Management
- • AI Tools & Automation
What Our Clients Say
"Lucente has taken the complexity out of managing IT across our WA and Victorian operations. Brodie and the team bring a level of expertise and proactive thinking that you'd normally only find in large enterprise environments. Since engaging Lucente, our staff are having a better IT experience, we've improved our cybersecurity posture significantly and have confidence that our systems are in capable hands. For any business owner who wants IT managed properly, not just reactively, I'd have no hesitation recommending Lucente."
— Peter Rimpas, CEO, Asphaltech Group
How We Get You Started
A structured onboarding. By the time we're done, your environment is documented, secured, and stable.
Prepare
We collect key information, coordinate any provider handover, and get everything ready before we visit.
Discover
We attend your site, document every device, network, and system, and deploy our monitoring and security tools.
Configure
We set up your Microsoft 365 security, email protection, backup, and device policies remotely.
Stabilise
We close gaps, patch systems, and share a prioritised roadmap of recommendations.
Support
Proactive support begins, with regular check-ins and a clear maintenance schedule.
Technology Partners
We partner with leading vendors to deliver best of breed solutions to our customers.
Let's talk.
One conversation. No pressure.
If we can't help, we'll tell you.
We typically respond within 1 business day.
Call us: 08 6285 8886 •