Services
Five services
from one Perth team
We can be your full IT team, or work alongside the one you already have.
Managed IT and Cybersecurity come through our managed packages, Protect+ and Protect Enterprise. AI Enablement, Purpose-Built Software and IT Projects are normally add-ons for managed customers. Any business can buy the AI Receptionist, AI & Claude Training or an Essential Eight assessment on its own.
What we do
Managed IT
Day-to-day support, staff onboarding and offboarding, device management, Microsoft 365, backups, vendors and monitoring.
Explore Managed IT →Cybersecurity
Protection across identity, devices, email, backups and staff awareness, aligned to the Essential Eight.
Explore Cybersecurity →AI Enablement
AI readiness, Microsoft 365 Copilot, workflow automation and safe-use governance.
Explore AI Enablement →Purpose-Built Software
Web applications, dashboards and workflow platforms built around how your business works, when off-the-shelf doesn’t fit.
Explore Purpose-Built Software →IT Projects
Microsoft 365 migrations, network upgrades, office moves, security uplifts, major facility builds, and long-term technology advisory and project management, documented and handed over to support.
Explore IT Projects →Where most customers start
Foundations first
Most customers start with managed IT and cybersecurity . Projects and AI work go faster once identities, devices and backups are in order.
Supporting capabilities
What sits under each service
Some capabilities are big enough to have their own page.
Staff IT support
Phone and remote helpdesk for everyday issues, with onsite visits when needed.
Co-Managed IT
Working alongside your internal IT team.
Microsoft 365 & cloud
Microsoft 365, Azure, identity and licensing management.
Device & user management
Lifecycle, joiners and leavers, monitoring, patching.
Backup & recovery
Backups taken, retained, protected, and tested.
Procurement & licensing
Hardware, software, phone systems and connectivity, sourced and managed.
Vendor coordination
We deal with your telcos, ISPs and software vendors.
Reporting & reviews
Business reviews and monthly device health reports, plus a technology roadmap from 25 users.
Essential Eight readiness
Assess, prioritise and run the Essential Eight uplift.
Self-serve E8 assessment
A quick scoring tool to see where you sit.
Endpoint protection
Antivirus, EDR and device-level controls.
Email security
Filtering, anti-phishing, impersonation protection.
Identity & MFA
Entra ID, Conditional Access, MFA across accounts.
Staff awareness training
Annual training and a quarterly newsletter. Phishing simulation is a bolt-on.
Incident readiness
An incident response plan with the contacts and steps to follow, from 25 users.
Security policies
Written IT and cybersecurity policies, maintained from 25 users.
AI readiness & governance
Where AI adds value, with safe-use policies and guardrails.
Microsoft 365 Copilot
Readiness, deployment and adoption guidance.
Workflow automation
Find and remove repetitive manual tasks.
AI & Claude training
Hands-on team training in Claude or ChatGPT. Sold on its own.
AI Receptionist
Answers your business line 24/7, takes a message and emails you the summary and transcript. Sold on its own.
Purpose-built software
Web apps, dashboards and workflow platforms when off-the-shelf doesn’t fit.
Microsoft 365 migrations
Mailboxes, files and identities moved, usually in 3 to 6 weeks for a mid-size business.
SharePoint & Teams
Structure, permissions and external sharing set up properly.
Network & Wi-Fi
Design, deployment and segmentation.
Office moves
New sites planned, connected and set up before your team arrives.
Security uplifts
Larger gap-closing programs across multiple controls.
Cloud improvements
Microsoft 365 and Azure tuning, licensing and structure.
Technology advisory
Roadmaps, second opinions and long-term project management.
Procurement & rollout
Hardware refresh and rollout management.
Two industries we know well
Professional services
Accounting, legal, consulting and engineering firms: confidentiality, document control, and the cyber questionnaires your clients send.
IT for professional services →Construction & civil
Crews on site, documents in the office, tenders that can’t slip, and purpose-built software when spreadsheets stop scaling.
IT for construction & civil →Need help right now? See IT support in Perth.
Common questions
What is the difference between break-fix and managed IT support?
What cybersecurity does a small business need?
Can Lucente manage our Microsoft 365 and Azure environment?
Can I buy one service on its own?
Do I need a managed package before you take on a project?
Tell us what’s happening and we’ll suggest where to start
One conversation. No pressure. If we are not the right fit, we will tell you.
Get in touch